Since 2013 we’ve been successfully working with and supporting coaches, executive coaches, consultants, trainers, CEOs and Company Directors of SMEs across the UK providing business administration, PA and back office admin support for a fraction of the price of an employee.
Our aim is to work in partnership with you, by understanding your business needs and developing a strong relationship with you and your team.
Due to limited space, budget or volume of work you may be in a position where you are focused on day-to-day tasks rather than delivering your skills and expertise to your clients. That’s where we come in with our virtual assistant support.
The support outlined is not an exhaustive list, as your business is unique. You can blend services to suit your needs and work with us on an adhoc, regular or project basis.
When you are focused on delivering excellent service to your customers, there appears to be less time to complete your “to do list”. Our virtual personal assistant support provides you with an extra pair of hands to maintain an organised back office.
Virtual PA support includes, but is not limited to:
- Meeting Arrangements
- Diary Management
- Email monitoring & actioning
- Internet Research
- Managing To Do lists & setting reminders
Administrative support covers all day-to-day tasks that take you away from delivering your expertise and skills to your customers. This service provides you with the “right” tools to make the best first impression.
Admin tasks can stop you from doing those things in your business that only you can do.
Here are a few ideas of how we can help you:
- Word Processing
- Creation of template documents
- Data Entry
- Proof Reading
Timely communication with your customers is critical in building rapport that generates long term relationships between your business and customers. This service provides you with the “right” services to care for your customers in a way that you wish to.
At RHVA we can handle these communications for you and in the way you would like it done.
By utilising this service, you can provide a professional and succinct service to your customers.
Here are just a few ways that we can support you & give you that competitive edge:
- Email monitoring & actioning
- Account Management
- Satisfaction surveys
- Customer Relationship Management
- Proactive Purchase order progressing
Whilst your business is growing and when you are in a position to grow your talent pool, will you have the time to find the “right” people? Our Employee Support package takes care of the recruitment administration, helping you to plan and implement this process. RHVA then offers a follow on service that supports those that you have recruited, by developing training plans and policies for newly recruited employees.
Our Employee support package takes away those time consuming tasks, to allow you to get on and run your business.
We can also support your employees over holiday & sickness periods with sharing the additional workload.
Services offered include:
- Job Specifications
- Posting vacancies
- Collating CV’s & shortlisting where required
- Employee Surveys
- Policies & Procedures
- Training Plans
Marketing is an ongoing activity that once developed needs to generate a steady flow of new business to sustain your growth ambitions. RHVA provides you with an opportunity to achieve a steady flow of new enquiries, even during your busier times. This will have a positive impact on your bottom line, as you will see you cash flow become steady across a 12 month period.
RHVA provides you with an opportunity to deliver timely marketing messages, through various tools including your online marketing and social media accounts.
Detailed below are some of the tasks that we undertake for our current clients.
Social Media Management – Creation & management of:
- Pages, profiles and groups
- Website updates
“I think I can sum Rachel up in one word – indispensable. Within weeks of Rachel beginning work, I wondered how I had ever managed without her. I expected her to be efficient, capable and professional – which she is – but I was not expecting her level of commitment, knowledge and common sense.
She is certainly a trusted pair of hands in dealing with issues when I am not around and I have no worries about her ability to make sensible decisions and “hold the fort” until I am available. And she does all of this with a calm and pleasant manner which has impressed me and drawn positive comments from my clients.”Julie