Our Virtual Assistant Services
At RHVA we offer a wide variety of services to many different types of businesses.
Our aim is to work in partnership with you, by understanding your business needs and developing a strong relationship with you and your team.
Due to limited space, budget or volume of work you may be in a position where you are focused on day-to-day tasks rather than delivering your skills and expertise to your clients. That’s where we come in.
From our own fully equipped offices, we work with a variety of clients from various sectors helping them in their businesses on an adhoc, regular or project basis.
The support packages outlined here are not an exhaustive list, as each business is unique. You may choose to blend services to suit your needs. For this reason, do contact us today.
Administrative support covers all day-to-day tasks that take you away from delivering your expertise and skills to your customers. This service provides you with the “right” tools to make the best first impression.
Admin tasks can stop you from doing those things in your business that only you can do.
Here are a few ideas of how we can help you:
- Word Processing
- Data Cleansing
- Data Entry
- Proof Reading
- Rebranding of documents
Timely communication with your customers is critical in building rapport that generates long term relationships between your business and customers. This service provides you with the “right” services to care for your customers in a way that you wish to.
At RHVA we can handle these communications for you and in the way you would like it done.
By utilising this service, you can provide a professional and succinct service to your customers.
Here are just a few ways that we can support you & give you that competitive edge:
- Email monitoring & actioning
- Account Management
- Satisfaction surveys
- Customer Relationship Management
- Proactive Purchase order progressing
Whilst your business is growing and when you are in a position to grow your talent pool, will you have the time to find the “right” people? Our Employee Support package takes care of the recruitment administration, helping you to plan and implement this process. RHVA then offers a follow on service that supports those that you have recruited, by developing training plans and policies for newly recruited employees.
Our Employee support package takes away those time consuming tasks, to allow you to get on and run your business.
We can also support your employees over holiday & sickness periods with sharing the additional workload.
Services offered include:
- Job Specifications
- Posting vacancies
- Collating CV’s & shortlisting where required
- Employee Surveys
- Policies & Procedures
- Training Plans
Cash flow is key in any business regardless of size. Do you know how owes you money? Are your invoices sent on time?
As a small business you may be faced with the challenge of delivering your services to customers and managing critical financial management to maintain a healthy cash flow. RHVA provides you with an opportunity to generate invoices and receive payment on a timely basis, which in return will help your bottom line.
Under our financial umbrella we offer the following services:
- Credit Control
Marketing is an ongoing activity that once developed needs to generate a steady flow of new business to sustain your growth ambitions. RHVA provides you with an opportunity to achieve a steady flow of new enquiries, even during your busier times. This will have a positive impact on your bottom line, as you will see you cash flow become steady across a 12 month period.
RHVA provides you with an opportunity to deliver timely marketing messages, through various tools including your online marketing and social media accounts.
Detailed below are some of the tasks that we undertake for our current clients.
Social Media Management – Creation & management of:
- LinkedIn Company pages & profiles
- Facebook pages and groups
- Twitter accounts
- Website updates
When you are focused on delivering excellent service to your customers, there appears to be less time to complete your “to do list”. Our PA support package provides you with an extra pair of hands to maintain an organised back office.
Our package includes but is not limited to:
- Meeting Arrangements
- Diary Management
- Email monitoring & actioning
- Internet Research
- Managing To Do lists & setting reminders
“Rachel has been providing regular administrative support to The Ups of Downs since September 2019. We always find her to be extremely reliable, helpful and thorough. She has a very approachable manner and a great can do attitude.”Nicola
“I think I can sum Rachel up in one word – indispensable. Within weeks of Rachel beginning work, I wondered how I had ever managed without her. I expected her to be efficient, capable and professional – which she is – but I was not expecting her level of commitment, knowledge and common sense.
She is certainly a trusted pair of hands in dealing with issues when I am not around and I have no worries about her ability to make sensible decisions and “hold the fort” until I am available. And she does all of this with a calm and pleasant manner which has impressed me and drawn positive comments from my clients.”Julie
“We engaged with Rachel last year through a mutual contact for some help on a project. Throughout Rachel was the epitome of professionalism and always met her deadlines.
The project was a bit of shot in the dark from our end with limited resource and experience, which showed at points! However, this didn’t deter Rachel and she really went beyond what we had engaged her for, bringing her varied experience into play and helping ensure that the project completed, on time and to specification – would definitely recommend!”Katie
“I have worked with Rachel since 2013 and I can always rely on her to deliver speedy results. Nothing is too much trouble and she’s always willing to help and offer a solution. Great support for a growing business and a great team player.”Lynn
“Rachel is excellent. Her knowledge, enthusiasm, professionalism and effectiveness is a real asset to our business and often goes beyond what is asked for providing innovative ideas for ongoing improvement. Whether you need ‘a bit of admin support’ or ‘someone who can take your administration / marketing / system’ problems away and deal with them – Rachel is your lady. I would highly recommend her and her team to any small or large business.”Karen
“In my experience, Rachel continually demonstrates the acquisition of the relevant knowledge, skills and experience, that enable her to adapt and offer the successful fulfilment of customer’s needs in new and existing markets.
Employing the capabilities and services of RHVA cannot be considered a business cost. Rather, it represents an investment in your future success!”Mark
“Rachel worked as my virtual exec pa for about 2 years. To say she is irreplaceable is an understatement. Over the years I’d tried virtual PAs but within 3 months was despairing in that I had to redo their work. This was far the complete opposite with Rachel. Every project, assignment or task, regardless of complexity Rachel comprehended very quickly what was needed, would complete, always on time and always right-first-time. I found I was able to let go, to a very capable pair of hands. I was able to fully and confidently pass over a website rebuild, email campaigns, social media management and when GDPR was looming Rachel took care of it all.
I can’t explain how invaluable this was to me – it freed me up to do my work, with no distraction of worrying whether it would be done completely. Plus, Rachel was always professional, personable and nothing was ever too much trouble. I found myself in a bit of a dilemma as I wanted to reward Rachel by recommending her services, but I wanted to selfishly keep her for myself! But the world needs to know about her, I more than highly recommend her.”