Our Virtual Assistant Services
At RHVA we offer a wide variety of services to many different types of businesses.
Our aim is to work in partnership with you, by understanding your business needs and developing a strong relationship with you and your team.
Due to limited space, budget or volume of work you may be in a position where you are focused on day-to-day tasks rather than delivering your skills and expertise to your clients. That’s where we come in.
From our own fully equipped offices, we work with a variety of clients from various sectors helping them in their businesses on an adhoc, regular or project basis.
The support packages outlined here are not an exhaustive list, as each business is unique. You may choose to blend services to suit your needs. For this reason, do contact us today.
Administrative support covers all day-to-day tasks that take you away from delivering your expertise and skills to your customers. This service provides you with the “right” tools to make the best first impression.
Admin tasks can stop you from doing those things in your business that only you can do.
Here are a few ideas of how we can help you:
- Word Processing
- Data Cleansing
- Data Entry
- Proof Reading
- Rebranding of documents
Timely communication with your customers is critical in building rapport that generates long term relationships between your business and customers. This service provides you with the “right” services to care for your customers in a way that you wish to.
At RHVA we can handle these communications for you and in the way you would like it done.
By utilising this service, you can provide a professional and succinct service to your customers.
Here are just a few ways that we can support you & give you that competitive edge:
- Email monitoring & actioning
- Account Management
- Satisfaction surveys
- Customer Relationship Management
- Proactive Purchase order progressing
Whilst your business is growing and when you are in a position to grow your talent pool, will you have the time to find the “right” people? Our Employee Support package takes care of the recruitment administration, helping you to plan and implement this process. RHVA then offers a follow on service that supports those that you have recruited, by developing training plans and policies for newly recruited employees.
Our Employee support package takes away those time consuming tasks, to allow you to get on and run your business.
We can also support your employees over holiday & sickness periods with sharing the additional workload.
Services offered include:
- Job Specifications
- Posting vacancies
- Collating CV’s & shortlisting where required
- Employee Surveys
- Policies & Procedures
- Training Plans
Cash flow is key in any business regardless of size. Do you know how owes you money? Are your invoices sent on time?
As a small business you may be faced with the challenge of delivering your services to customers and managing critical financial management to maintain a healthy cash flow. RHVA provides you with an opportunity to generate invoices and receive payment on a timely basis, which in return will help your bottom line.
Under our financial umbrella we offer the following services:
- Credit Control
Marketing is an ongoing activity that once developed needs to generate a steady flow of new business to sustain your growth ambitions. RHVA provides you with an opportunity to achieve a steady flow of new enquiries, even during your busier times. This will have a positive impact on your bottom line, as you will see you cash flow become steady across a 12 month period.
RHVA provides you with an opportunity to deliver timely marketing messages, through various tools including your online marketing and social media accounts.
Detailed below are some of the tasks that we undertake for our current clients.
Social Media Management – Creation & management of:
- LinkedIn Company pages & profiles
- Facebook pages and groups
- Twitter accounts
- Website updates
When you are focused on delivering excellent service to your customers, there appears to be less time to complete your “to do list”. Our PA support package provides you with an extra pair of hands to maintain an organised back office.
Our package includes but is not limited to:
- Meeting Arrangements
- Diary Management
- Email monitoring & actioning
- Internet Research
- Managing To Do lists & setting reminders